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Job Category:
University Staff
Employment Type:
Regular
Job Profile:
IT Professional II
Job Summary:
The Wisconsin Veterinary Diagnostic Laboratory (WVDL) is seeking a highly motivated and customer-focused IT Professional to support the technology needs of a dynamic laboratory environment. This role provides general desktop support for WVDL staff and assists with system administration for the Laboratory Information Management System (LIMS). The position includes delivering end-user support, training and documentation to promote efficient use of WVDL hardware, software, and applications.
A well-qualified candidate will have the ability to work independently and collaboratively in a dynamic work environment. They will also have excellent interpersonal, communication, and customer-service skills, with the ability to engage effectively with diverse teams and end users.
The IT Professional position plays an essential role in onboarding new staff, maintaining data integrity, and ensuring compliance with cybersecurity standards. This individual collaborates closely with the WVDL IT team, as well as laboratory personnel, administrative teams and management to support and improve IT systems, contributing to the reliability and success of WVDL operations.
Key Job Responsibilities:
Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs - 40%
Assist with system administration and maintenance of the Laboratory Information Management System (LIMS), including user account management, configuration updates, and basic troubleshooting - 10%
Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access - 40%
Department:
Wisconsin Veterinary Diagnostic Laboratory, Administration
Compensation:
The minimum salary for this position is $26.00/hour.
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Required Qualifications:
- Familiarity with standard desktop operating systems, hardware, and commonly used applications.
- Experience working in an information technology role.
- Ability to lift 25 lbs.
Preferred Qualifications:
- Proven ability to advocate for process improvement and support continuous optimization across technical workflows and operational procedures.
- Ability to identify, troubleshoot, and resolve routine issues across systems, platforms, networks (including printers), and applications, ensuring security, confidentiality, compatibility, and optimal functionality within a multi-user environment
- Experience with system administration for platforms such as LIMS, ERP, SDMS, LES or QMS.
- Demonstrated success working independently, effectively prioritizing tasks, taking initiative in problem-solving, and proactively seeing assistance or collaboration when needed to ensure timely and accurate resolutions.
Education:
- Associate's Degree Preferred Minimum
How to Apply:
To begin the application process, click the "Apply" button.
Please submit a resume and cover letter. To assist with the initial review of qualifications, the cover letter should briefly address your experience related to the following job‑related competencies:
- General information technology experience relevant to this role
- Experience providing effective customer service in an IT or service-oriented environment
- Ability to work independently, including managing tasks, managing priorities or resolving issues with limited supervision
Applicants may address these areas in a standard cover letter format; separate statements or lengthy responses are not required. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.
The search committee will review all application materials after the posted deadline. We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.
The application deadline is 11:59 pm CST on April 28, 2026.
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.
Contact Information:
WVDL Human Resources
wvdlhr@wvdl.wisc.edu
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
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