IAP Computer Systems Administrator

Job Summary:

This position is a multi-functional position within International Academic Programs (IAP), a unit in The International Division, which serves as the principal study abroad office at UW-Madison and coordinates study abroad programming across campus. IAP administers more than 300 campus-wide study abroad and domestic study away programs and internships, and annually sends over 3,000 UW-Madison students abroad. Further information about IAP can be found on the web at: http://www.studyabroad.wisc.edu. 

Responsibilities:

Configures, integrates, administers, and provides advanced and varied consultation, project management, and operational support of highly complex applications or services with a large number of users. Anticipates issues and devises resolution methodology to support the business operations of the institution.

• 5% Creates and updates access permissions and maintains user accounts to maintain application security through user profile management
• 10% Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions
• 10% Troubleshoots hardware, software, and system problems and resolves issues and questions by working with vendors
• 5% Participates in the evaluation of vendor software releases and impact
• 10% Coordinates and monitors updates and the installation of upgrades and patches
• 10% Recommends application enhancements or changes that may involve custom design, integrations, and third-party products
• 15% Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities
• 5% Develops and maintains documentation related to the system. Communicates system enhancement or changes as needed
• 10% Plans and directs staff implementation of small to medium technical projects related to system as needed
• 5% Regularly communicates with internal leadership to assess efficacy of system and discuss improvements and new features
• 15% Develop, prepare, and analyze data relevant to office services, such as website & other social media usages, study abroad participants, course equivalents, and study abroad applications. Incorporate campus data into relevant reports.

Tasks:

• Administration and oversight of International Academic Program's database system. Supports, maintains, manages database system including design, and implementation of solutions to support IAP's educational mission.
• Administers web-based platforms that support students, faculty and staff involvement in/with study abroad educations programs. Oversee the maintenance of the office website/other web interfaces and its integration with the database.
• Serves as project manager for database/online system use and integration for IAP. Works with students, faculty, and staff to solicit feedback on needs and translate those needs to various academic and service functions.
• Participates in the development and implementation of strategic planning with respect to database/online system.
• Works closely with staff from the Division of Information Technology (DoIT) and other campus units, such as the Office of the Registrar, Bursars Office, and academic units, to support the academic and service needs of those units.
• Participates in office committees and working groups to help with program and office administration.
• Assists with the development and monitoring of the database/online system budget.
• Plans and participates in website development, implementation, maintenance, and support; Acts as a training and trouble-shooting resource for staff.
• Assists with general technology use and support for IAP. Serves as a point of contact for vendor(s) and work with staff to solicit feedback on technology needs and translate those needs to various work functions.
• Develop, prepare, and analyze data relevant to office services, such as website & other social media usages, study abroad participants, course equivalents, and study abroad applications.
  Incorporate campus data into relevant reports.
• Other duties as assigned by the designated IAP supervisor or IAP Director.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Required
Bachelor's Degree
Major in Computer Science, Information Science, Data Science or related field preferred.

Qualifications:

Qualifications:
Project Management and Office Skills:
1. Working knowledge of project management techniques.
2. Excellent organizational skills including project management skills and experience.
3. Demonstrated experience working successfully in a high-traffic, high-demand environment and ability to establish and meet deadlines in a timely manner.
4. Demonstrated ability to prioritize multiple tasks and requests.
5. Excellent interpersonal communication and writing skills including the ability to interpret staff needs into technical solutions.
6. Effective listening skills.
7. Demonstrated ability to collaborate with cross-functional operational areas.
8. Ability to consult with and effectively train users of database systems.

Technical skills and knowledge in areas that may include:
1. Understanding of online databases
2. Web Authoring software, Wordpress preferred
3. Web accessibility and usability principles
4. CSS
5. HTML5
6. Project management tools (preferably Gitlab)
7. MS Office (Word, Excel, SharePoint, Outlook)
8. Adobe products, Photoshop, Acrobat
9. PeopleSoft

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $70,000 Maximum $80,000 ANNUAL (12 months)
Depending on Qualifications

How to Apply:

Please submit a cover letter, a CV/resume, and a list of three professional references through the online jobs portal by the assured consideration date.

Contact:

Matthew Geisler
matthew.geisler@wisc.edu
608-890-1890
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

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Official Title:

Application Administrator II(IT109)

Department(s):

A10-INTL DIVISION/INTL DIVISION

Employment Class:

Academic Staff-Renewable

Job Number:

315417-AS

 

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Division Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.