Customer Service Representative

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Job Category:

University Staff

Employment Type:

Regular

Job Profile:

Customer Svcs Rep

Job Summary:

Customer Service Representative is the Fluno Center Front Desk’s first point of contact for our guests, providing exceptional service and support while helping create the warm, professional atmosphere that defines the Fluno experience. This role oversees guest check-ins and check-outs, assists with program and event support, and provides general information to ensure every visitor feels valued and cared for.

The front desk is the heart of the Fluno Center — the hub of information and hospitality for our guests, conference attendees, and staff alike.

Schedule is Sunday - Thursday working 9:30am-6pm.

Key Job Responsibilities:

• Troubleshoots and resolves issues in a timely and professional manner

• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information

• Processes customer transactions and may take payments following established policies and procedures

• Monitors and maintains work areas and supplies to meet customer and operational needs

• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards

• Guides and trains staff and student workers

Department:

WI Union - Fluno Center Front Desk

Compensation:

$18.00 per hour

-Plus an additional $2.50 per hour for night hours worked (6pm-6am).

-Plus an additional $0.80 per hour for weekend hours worked.

-Plus Time and a half per hour for hours worked on designated legal

holidays.

Required Qualifications:

3 months or more at same work position

Preferred Qualifications:

Education:

High School Diploma / GED - Preferred

How to Apply:

Submit resume

Contact Information:

Rod Rotar

rod.rotar@wisc.edu / 608-263-5596

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. 

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. 
 
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). 
 
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.