CRM Developer

Job Summary:

The Division of Continuing Studies (DCS) at the University of Wisconsin-Madison is expanding its use of Salesforce to support new initiatives, including the implementation of a new noncredit registration system. We are seeking a Salesforce Admin/Developer to join our CRM team and help lead the transition to a Blackthorn-based Salesforce solution for noncredit course and conference registration. This is an exciting opportunity to be the CRM team's first developer, bringing technical expertise to enhance our Salesforce capabilities.

In addition to this first project, the role may contribute to other Salesforce initiatives across DCS. You will collaborate with stakeholders to configure, develop, and support Salesforce solutions that enhance the learner experience and meet the evolving business needs of DCS programs.

Certification as a Salesforce Administrator is expected within 3 months of hire.

Responsibilities:

Designs, develops, tests, debugs, operates, and troubleshoots software and applications to support information technology business operations.

• 30% Reviews application design specifications, codes new applications, and makes enhancements to existing applications
• 5% Tests and debugs programs, and prepares systems test data
• 10% Prepares program documentation and training requirements
• 10% Develops or modifies technical specifications for moderately-complex projects using disciplined software development practices
• 5% Prepares detailed system design specifications for system integration and upgrades
• 15% Maintains and troubleshoots applications, systems, or websites
• 5% Implements data structure and systems performance strategies
• 10% Designs, maintains, and monitors data integration configurations
• 10% Provides system administrator support, including user management/security, configuration changes, data management, and user support

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Bachelor's Degree

Qualifications:

Required Qualifications:

- Comprehensive understanding of Salesforce platform capabilities, including declarative configuration, security, and data management, with a proven ability to design and implement scalable Salesforce-based solutions.
- 2+ years of experience as a software developer, including writing custom code and scripts, developing automation processes, and managing the development lifecycle.

Preferred Qualifications:

- Salesforce Platform Developer 1 Certification
- Salesforce Administrator Certification
- 2+ years of experience with Salesforce development
- Experience integrating Salesforce with other systems using APIs or middleware (e.g. Informatica, MuleSoft)
- Experience with administrator-level responsibilities in enterprise software systems
- Experience as an employee of a large institution of higher education working with a variety of institutional stakeholders
- Excellent written and verbal communication

Work Type:

Full Time: 100%

Remote work aligned with Central Time is welcome, as the DCS Salesforce Team already works remotely. Note that the employee may be invited to rare (no more than once per year) on-site events, traveling at their own expense.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $65,499 Maximum $121,735 ANNUAL (12 months)
Depending on Qualifications

How to Apply:

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume, cover letter, and list of three professional/supervisor references as a part of the application process. References will not be contacted without prior notice. Please ensure your resume and cover letter address how you meet the minimum/preferred qualifications for the position.

Contact:

Zachary Yafai
zyafai@wisc.edu
608-262-3282
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

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Official Title:

Software Engineer/Developer II(IT003)

Department(s):

A93-DIVN OF CONTINUING STUDIES/ADMIN & FINANCE/ADMIN GEN

Employment Class:

Academic Staff-Renewable

Job Number:

307624-AS

 

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.