Client Services Specialist

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Employment Type:

Job Profile:

Job Duties:

Would you love to work with a dedicated team of customer service professionals and see adorable animals daily? Then working in UW Veterinary Care (UWVC) reception is the place for you! We are seeking a compassionate, detail-orientated, and enthusiastic individual to join our front desk team as a Receptionist. This fast paced and exciting opportunity plays a vital role in patient intake and client communications.

As the first point in contact for our clients, you will help set the tone for their experience at the UWVC. Many clients may be stressed or emotional due to their pets condition, so a calm, empathetic, and professional demeanor is essential. This is a challenging yet rewarding support position in the hospital, with the potential to grow your career and communication skills.

This position is full-time, 40 hours a week between the hours of 7:00am - 7:00pm, including every other weekend (either Saturday or Sunday). Join us!

Key Job Responsibilities:

• Provides day-to-day operational support to medical work unit personnel

• Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions

• Provides support to the billing functions of UWVC

• Serves as front desk staff within a healthcare facility or clinic

• Provides operational phone support within an emergency medical facility

• Prepares documents for patient admissions and appointments

• Maintains appearance and cleanliness of the reception and client waiting areas of the hospital

• Serves as a cashier, collecting and accurately recording all cash/credit transactions associated with a veterinary healthcare facility

• Receives, submits, and responds to inquiries according to established policies and procedures

Department:

School of Veterinary Medicine

UW Veterinary Care Hospital

Reception Team

Compensation:

Minimum $19.00

In addition to your competitive base compensation, earn additional compensation for working night and weekend shifts in addition to the UW-Madison hourly differential.

UWVC offers competitive wages and an unmatched state benefits package. You'll benefit from generous paid leave and the state's best health insurance. Additionally, we provide valuable perks such as Continuing Education (CE) benefits, referral bonuses, an annual shoe allowance, and a yearly provision of hospital-branded clothing. Enjoy comprehensive support and exceptional benefits that make UWVC a standout choice for your career.

Required Qualifications:

• Customer service experience

• Comfort with computers, answering phones, and willingness to learn hospital software

• A positive and friendly attitude with dedication to patient and client satisfaction

• Proven experience being a reliable team member

Preferred Qualifications:

• Reception or billing experience

• Knowledge of medical terminology

Education:

• High School Diploma Required

• Associate's Degree Preferred

How to Apply:

Begin the online application process by clicking the 'Apply Now' button. Include a copy of your resume, outlining your relevant experience to this position.

Contact Information:

Hiring Manager:

Katie Radspinner, Client Services Supervisor, kradspinner@wisc.edu

Human Resources Support:

April Schulz, HR Manager, ajschulz2@wisc.edu 

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

The University of Wisconsin-Madison is an Equal Opportunity Employer. 

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.