Job Summary:
This position works in the School of Human Ecology (SoHE) in the Building, Infrastructure and Technology Services team under the direction of the IT Director. This position will serve as one of the primary points of contact for the technology and facilities support help desk. Position responsibilities include setup and upgrading computers, troubleshooting hardware and software issues for Window and MacOS computers in a Microsoft domain environment, and providing advice to faculty, instructional staff, students and research staff to help determine appropriate use of technology for instructional, research and administrative purposes. The position will also assist with maintenance and upgrade of technology infrastructure such as servers. In addition to technology support, the position assists with managing classroom AV systems as well as building maintenance, emergencies, and security.
Responsibilities:
Provides multidisciplinary information technology (IT) services to support routine to moderately complex IT functionality according to work unit or program's business goals and objectives.
- 30% Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access
- 30% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
- 20% Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requests
- 15% Supports building maintenance and emergencies by reporting issues to campus FP&M, and follows up on outstanding work orders as needed. Supports building security including managment of keys, Keyminder system, and card access systems.
- 5% Provides support for classroom and conference room AV systems, including hybrid meeting solutions.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
Associate's Degree in related technical field
Preferred
Bachelor's Degree
Qualifications:
Required Qualifications:
- Demonstrated experience providing exceptional customer service
- Experience with Dell and Apple computer hardware
- Excellent oral, written, and interpersonal communication skills with the ability to translate technical information into understandable and usable information for customers
- Ability to work independently, adjusting priorities when needed to meet the demands of the position
- May occasionally need to lift items up to 50 pounds.
Preferred Qualifications:
- Knowledge of cybersecurity concepts and practical measures to secure networks and computers, including firewalls, OS and application patching, vulnerability scanning, user privilege management, etc.
- Experience supporting MS Office 365 and MS Office application suites, Adobe Creative Suite, Zoom
- Demonstrated ability to work effectively and contribute in a team-oriented, collaborative environment
- AV support experience
Work Schedule:
Primarily Onsite in Nancy Nicholas Hall.
Up to one day per week of work from home when there is a project that can be done remotely.
Work Type:
Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $24.00 HOURLY
Depending on Qualifications
The starting annual base salary for this position is listed as $24.00 an hour but is negotiable based on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.
Additional Information:
SCHOOL OF HUMAN ECOLOGY: The mission of the School of Human Ecology is to understand the complex relationships and interdependence among individuals, groups and families, and to focus on quality-of-life issues through research, creative innovation, education, and outreach. The School has four academic departments (Civil Society and Community Studies, Consumer Science, Design Studies, and Human Development & Family Studies) with a collective undergraduate enrollment of 2,100 students, and 100 graduate students. See https://humanecology.wisc.edu/
UW-MADISON: The University of Wisconsin-Madison has a strong reputation as a research university and for producing research that improves people's lives. The University consistently ranks among the top 6 institutions in national research expenditures. In 2015, the University received a community engagement award from the Carnegie Foundation for its commitment to deeply engaging with local, regional, national, and global communities. It is a land-grant institution with an enrollment of about 43,000 students. Madison (pop. 243,000) is the state capital and combines the culture of a large urban area with the comfort of a small city. See http://wisc.edu
How to Apply:
Please click on the "Apply Now" button to start the application process.
We are eager to learn more about how your experience and passion may align with this position. Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background. The application reviewers will be relying on written application materials to determine who may advance to preliminary interviews.
A list of three references will also be asked for in the application process. References may be contact for all finalists and will not be contacted without prior notification to the candidate.
Contact:
Kyle Brown
kyle.brown@wisc.edu
608-263-2383
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
IT Professional II(IT081)
Department(s):
A27-SCHOOL OF HUMAN ECOLOGY/ACADEMIC TECHNOLOGY
Employment Class:
University Staff-Ongoing
Job Number:
300936-CP
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings,
click hereIf you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:
https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The
Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the
University of Wisconsin Police Department.