Job Summary:
About Extension: UW-Madison's Division of Extension serves the people and communities of Wisconsin by addressing local, statewide and national issues, improving lives through research-based education, fostering partnerships and action, and facilitating positive impacts.
About the Center for Patient Partnerships: CPP is an innovative interdisciplinary program housed in the Division of Extension. We do and teach health advocacy to transform healthcare to prioritize the well-being of patients, families, and communities. Our staff is creative, collaborative, and dedicated to making health care work for each and all. In addition to our teaching, we research patients' diverse lived experiences and enhance the capacity of patients to influence health policy and health care systems. Our model prioritizes systems change to prevent future barriers for patients and communities.
About this position: The Bilingual Community Resource Educator (CRE) supports the service-learning experience in our Community Resource Navigator Program (CRNP), providing education, supervision, and support to students as they work alongside Spanish- and English-speaking patients with health-harming social needs. They work in a team with the Program Coordinator who leads the classroom ('learning') aspects of CRNP, other CREs, and others. This Bilingual CRE role includes monitoring day-to-day 'service' operations, including supporting program operations at various sites, supervising student work with clients, and trainings on health-related topics. Examples of duties include:
- Orient the students to the Resource Navigator Program, the screening process, and client documentation and communication
- Train students on conducting intakes, sharing resources, client follow-up, etc.
- Review all student communication and documentation
- Provide occasional instruction on navigating community resources in Legal Studies course, LS 473-Impacts of Social and Legal Issues on Health
- Regularly meet with student navigators about their casework; provide feedback and support as needed
- Maintain regular updates of program resource referrals and communicate relevant updates to students
- Manage ongoing navigator shifts
- Provide necessary follow-up and support to complex cases and any case during student breaks and transitions
- Foster partnerships and referral pathways with health, legal, and social service professionals in Dane County
The Bilingual CRE will be responsible for ensuring consistent and quality client services are provided and, when necessary, will provide resource navigation support. The Bilingual CRE will also facilitate outreach activities in English and Spanish to ensure our services are accessible, culturally responsive, and meet our community's needs. The ideal candidate will have experience in cultural humility and work for social-justice oriented non-profits. We are looking for candidates who share our commitment to promoting inclusion and ensuring that all people have a voice.
The Division of Extension has a deep and profound commitment to diversity, inclusion, and equity, believing that these values are foundational elements to eliminate disparities and expanding access for all. As Extension, we acknowledge the need for strategic and coordinated actions that help us form a more equitable, anti-racist, non-biased, and inclusive organization. (https://blogs.extension.wisc.edu/oaic/call-to-action/) As such, all Extension employees are expected to foster and promote the values of diversity and inclusion.
Responsibilities:
Delivers and assists with planning outreach program activities, strengthens partnerships, ensures adherence to policy, and assists with program administration to promote stable and productive relationships between the university and local community. Strives to expand and ensure access to programs, facilities, and educational services to diverse audiences. May assist with tracking and managing the outreach program budget.
- 10% Identifies, promotes, and maintains external partnerships to support the outreach program
- 10% Schedules and secures resources and communicates logistics in support of an outreach program
- 5% Delivers outreach program content and materials to community members
- 10% Researches, develops, and facilitates outreach program content and materials
- 5% Develops and evaluates curriculum and programs and provides recommendations for improvement
- 40% Leads the implementation of programs, policies, and procedures through oversight of day-to-day activities for program staff and student and community volunteers
- 10% Works as part of a team to supervise and train our service-learning program students
- 5% Teaches and/or supports educational programing (in Spanish and English) and adapts educational approaches in a manner that is culturally responsive and linguistically appropriate for the audiences' needs.
- 5% Participates in all-staff meetings, university service, training, professional development, and other duties as assigned
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
Associate's Degree
Or equivalent such as 2 years of relevant training such as Community Health Worker Certification, Medical Bilingual Language Certification, Case Manager/Community Resources training, etc.
Qualifications:
Required:
- At least 2 years of experience providing culturally responsive health, legal, and/or social justice support services to marginalized communities
- At least 2 years of experience providing educational content in a teaching or training setting
- Spanish and English speaking, writing, and comprehension skills; knowledge and understanding of Hispanic culture. Language skills will be evaluated.
- Demonstrated ability to organize and execute outreach activities and collaborate with community organizations
- Commitment to and appreciation of working with diverse groups of individuals, including age, race, ethnicity, gender, gender expression, sexual orientation, socioeconomic and educational background, geographic location, and ability
- Fluency with basic computer programs, including excel, a database, and calendaring systems or a willingness to learn
Preferred:
- Ability to guide, coach, and supervise student interaction with clients and encourage independent work
- Ability to maintain a balance between client needs and educational opportunities/value to a student, and to model how to modulate services as client needs change
- Flexibility and "can do" attitude; team player; willingness to contribute to the Center's mission
- Excellent listening skills, a genuine openness to divergent viewpoints, and the desire to learn from others
- Ability to work under pressure in a very busy environment and manage multiple activities
Work Type:
Full or Part Time: 50% - 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $58,500 ANNUAL (12 months)
Depending on Qualifications
Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/). Please note that salary and some benefits such as paid time off will be prorated by appointment percentage.
Additional Information:
This position may be required to work occasional nights and weekends to meet the program needs and priorities of the communities served. Specifically, the position will require some Saturday morning/early afternoon hours and some mid-week early evening hours.
It is expected that employees will make individual arrangements for transportation adequate to meet position responsibilities and essential job functions. Information about UW-Madison Driver Authorization can be found at https://businessservices.wisc.edu/managing-risk/driver-authorization-and-insurance/driver-authorization/.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
How to Apply:
We are eager to learn more about how your experience and passion may align with this position. To begin the application process, click the "apply now" button. You will be prompted to upload the following documents:
- Resume in English
- Letter of Qualifications (cover letter) in English
- Writing Sample
Please submit a cover letter in English referring to your related work experience and a resume in English detailing your educational and professional background. Your cover letter should communicate your interest in the position and how your skillset aligns with the role.
Since this is a bilingual required position, please also submit Spanish writing samples or other materials like videos or audio in which you are using the target language (Spanish). Language skills will be evaluated during a language proficiency assessment in the interview process. The application reviewers will be relying on these application materials to determine who may advance to preliminary interviews. Please combine any writing samples into one document for submission.
For additional guidance and resources on how to tailor your application materials to the job posting, please click https://extension.wisc.edu/careers/.
Contact:
Chris Lacey
chris.lacey@wisc.edu
608-262-0309
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Outreach Specialist(OE009)
Department(s):
A47-EXTENSION/YFH/HLTH/CEN PATIENT PARTN
Employment Class:
Academic Staff-Renewable
Job Number:
307422-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings,
click hereIf you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:
https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
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