Job Summary:
Recreation & Wellbeing at the University of Wisconsin-Madison is seeking a dynamic, energetic, goal oriented, and innovative leader within the field of higher education and collegiate recreation. The Assistant Director of Member Services is a full-time employee under the direct supervision of the Director of Member Engagement. They will manage the member services program including staffing, membership sales, locker rentals, merchandise, and customer inquiries, and will supervise two Coordinators of Member Services, up to two professional interns, and approximately 150 part-time student employees.
They are directly responsible for the oversight of member services across the Nicholas Recreation Center and the Bakke Recreation & Wellbeing Center. They will oversee all of the hiring, training, and development of member services student employees. They are responsible for the creation and oversight of the member services budget, for the review and development of policies impacting member services, and for the cultivation of relationships within the division and across campus with a focus on enhancing student and member experiences. They will work to engage the greatest number of students as possible with Rec Well, while also pursuing opportunities to attract and keep more than 3,000 non-student members. They are directly responsible for the maintenance, upkeep, and day-to-day functionality of our comprehensive campus recreation software (Innosoft Fusion), and also of access control within our facilities. They will work directly with professional and student staff to plan and coordinate activities, assess problems, and develop solutions.
Responsibilities:
Manages a department of recreation that encompasses multiple comprehensive recreation programs. Oversees and performs activities including policy development and enforcement, program development and expansion, participant eligibility, and/or risk management. May supervise staff.
- 20% May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
- 15% Provides leadership and direction regarding programmatic decisions, budgets, and logistics
- 30% Manages applicable software systems for program registration, sport management, and participation data
- 10% Develops and audits the unit budget
- 15% Prepares and analyzes statistical reports, evaluations, participation surveys, and program manuals
- 10% Facilitates the development of new programs and fosters relationships with existing student organizations
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
Bachelor's Degree in recreation, sports administration, higher education, or related field.
Preferred
Master's Degree in recreation, sports administration, higher education, or related field.
Qualifications:
Required:
- Two years of full-time, professional experience in collegiate recreation
- Experience supervising full or part time employees
- Experience supporting budget management and financial operations
- Experience utilizing Innosoft Fusion in a member services setting, including data input, member access, payment systems, and working with Fusion's support team
- Experience working in a team and supporting colleagues
- Demonstrated leadership, customer service, communication, and problem-solving skills
Preferred:
- Four years of full-time, professional experience in collegiate recreation
- Demonstrated ability to successfully lead, manage, and support full-time staff
- Experience working with a departmental budget, including budget creation, management, and the development of revenue forecasts
- Experience with business development
Work Type:
Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $62,000 ANNUAL (12 months)
Depending on Qualifications
The minimum salary for this position is $62,000. The expected salary range for this position is $68,000 up to $73,000 for highly experienced candidates. Actual pay will depend on experience and qualifications.
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Additional Information:
University Recreation & Wellbeing (Rec Well)
Our mission is to move Badgers to play hard, get fit, and live well. We believe in the power of a team and the strength of a community. We lift each other up with our words, our actions, and our attitudes. We celebrate who we are, where we're from, what we believe, and why we're here. We are committed to providing a workplace built on mutual respect, understanding, and a spirit of collaboration and community. Rec Well is part of Student Affairs at the University of Wisconsin-Madison.
The University of Wisconsin-Madison
The UW is home to many of today's top thinkers, researchers, and leaders, who are, in addition to supporting the educational mission of the university, frequently sought out to help with emerging challenges across the country and the world. Guiding this commitment to public service is the Wisconsin Idea, a principle that education should influence people's lives beyond the boundaries of the classroom. We recruit the best, and we generously fund projects that seek to improve lives outside the borders of our campus, our state, and our country.
Madison, Wisconsin
Madison is a vibrant community with a rich balance of natural surroundings and urban amenities. Known for its lakes, trails, parks, and entertainment, Madison boasts a diverse economy with strong job markets in healthcare, technology, education, and government sectors. Surrounded by lakes and parks, Madison offers both natural beauty and rich culture, whether you enjoy hiking and biking or musical festivals and theatre. It consistently ranks high in safety, making it a great place for families.
How to Apply:
Please click the "Apply Now" button to begin the application process. As part of the application process, you will be required to upload a current resume and a cover letter addressing your work-related experience and qualifications related to this position. You will also be asked to provide contact information for three professional references. References will not be contacted until candidate is a finalist and will not be contacted without notifying the applicant.
Contact:
Cameron Theisen
cameron.theisen@wisc.edu
608-262-8809
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Recreation Program Manager(AE040)
Department(s):
A80-RECREATION & WELLBEING/BAKKE MEMBER SERVICES
Employment Class:
Academic Staff-Renewable
Job Number:
312356-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings,
click hereIf you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:
https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The
Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the
University of Wisconsin Police Department.