Job Summary:
Tasks:
- Supervise and manage ~10 Computer-Assisted Telephone Interviewing (CATI) Shift Leaders and 35-100 CATI Interviewers (depending on production needs) in the CATI lab.
- Build schedules for staff, give performance and attendance feedback, and coordinate raise reviews.
- Apply production to projects appropriate for project goals.
- Ensure that day-to-day as well as long-term project goals are met.
- Train/provide on-going training of interviewers to conduct high quality social science research.
- Screen, interview and make hiring decisions for groups of up to 20 CATI trainees.
- Review data collected from studies and work with clients and project directors to ensure that data meets the highest social science standards as well as the needs and expectations of clients.
- Track study progress while in the field.
- Monitor response rates, gather pretest information from senior interviewers, and in consultation with project directors and clients, develop methods to improve refusal avoidance techniques.
- Serve as research assistant to project directors, e.g., code social science data, debug programmed instruments, etc.
- Supervise our CATI quality control and monitoring processes to ensure we are meeting the highest social science standards in survey research as well as the needs and expectations of our clients.
- Accomplish a variety of administrative tasks.
Responsibilities:
Develops, designs, and conducts one or more research projects and organizes daily operation of projects and specialized research areas to ensure work meets established objectives under moderate supervision.
- 20% Conducts research experiments according to established research protocols with moderate impact to the project(s). Collects data and monitors test results
- 5% Operates, cleans, and maintains organization of research equipment and research area. Tracks inventory levels and places replenishment orders
- 5% Reviews, analyzes, and interprets data and/or documents results for presentations and/or reporting to internal and external audiences
- 5% Participates in the development, interpretation, and implementation of research methodology and materials
- 40% Provides operational guidance on day-to-day activities of unit or program staff and/or student workers
- 5% Performs literature reviews and writes reports
- 20% Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE employees.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
Bachelor's Degree
Qualifications:
- One year of experience training and supervising survey research staff desired; 3-4 years of experience preferred.
- Experience desired in any of the following areas: supervision of staff, data quality control, group and individual training, telephone interviewing or other types of telephone work, project progress monitoring, and client interaction.
Work Type:
Full Time: 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $47,000 ANNUAL (12 months)
Depending on Qualifications
The typical starting salary for this position is $47,000 depending on qualifications and experience. The full salary range for this position $44,543- $82,851. Employees in this position can expect to receive benefits such as generous vacation, holidays and paid time off; competitive insurances and saving accounts; and retirement benefits.
Additional Information:
University sponsorship is not available for this position, including transfers of sponsorship. The selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.
How to Apply:
We are eager to learn more about how your experience and passion may align with this position. You will be asked to upload a resume and cover letter as a part of the application process. Your cover letter and resume should address how your skills, knowledge, and abilities are transferable to this role:
- Your experience conducting or managing survey research.
- Your supervisory and staff management experience.
- Your experience hiring and training staff.
Selected applicants will receive an invitation to participate in interviews following the application deadline. Those moving on to second round interviews will be invited to an in-person interview at UW-Madison. Once final applicants are identified, they will be asked to provide names and contact information for at least three professional references, including a current/most recent supervisor.
For questions on the position, contact Magda Danielson, mdanielson4@wisc.edu 608.890.0111.
Contact:
Magda Danielson
mdanielson4@wisc.edu
608-890-0111
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Research Specialist(RE047)
Department(s):
A48-COL OF LETTERS & SCIENCE/UW SURVEY CENTER/UW SURVEY
Employment Class:
Academic Staff-Renewable
Job Number:
315876-AS
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings,
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request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the
Division Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
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